PRIVACY POLICY

Customer Loyalty & End-User Privacy Policy

Effective Date: October 7, 2026
Last Updated: October 7, 2026

PANNA NEW LATINO FOOD AND ITS SUBSIDIARIES (“PANNA”, “WE”, “US”, “OUR”), RESPECTS YOUR PRIVACY.

This privacy policy (the “Policy”) explains our privacy practices for our consumer-facing digital services, including our website at https://mypanna.com, our mobile application(s), and related digital services (collectively, “the Solution”), created, customized, and branded for our customer loyalty rewards program, online food ordering, table reservations, catering requests, and customer engagement initiatives.

PANNA operates as the data controller as outlined in this Policy. We work with trusted technology partners and data processors who are instructed to collect, store, and process personal information on our behalf strictly to operate our restaurant services, process orders, and manage our customer loyalty program.

To the maximum extent permitted by applicable law, you consent to the use of electronic means to receive notices pursuant to this Policy and the maintenance of electronic records concerning your use of the Solution.

1. Privacy Policy Summary

Section Key Summary
No Share of SMS Opt-In We do not sell, rent, or share your SMS opt-in or mobile phone number with third parties or affiliates for their own marketing purposes.
Voluntary Information We collect personal details (such as name, phone number, email, and address) that you voluntarily submit via our Registration Form to join our rewards program or place food orders.
Automated Device Data We collect device identifiers, IP addresses, operating system details, and interaction data from all end users of our web and mobile applications.
Registered Member Activity For registered rewards members, we collect order history, reward points earned, coupon redemptions, and dining preferences.
Location Services With your permission, we collect geolocation data to show nearest PANNA restaurants, assist with curbside/pickup orders, and deliver location-based promotions.
Sensitive Information We do not intentionally collect or process sensitive personal data (e.g., biometrics, health data, or government IDs).
Children’s Privacy Our services are strictly directed to individuals aged 13 and older (or 16 where applicable by law). We do not knowingly collect information from minors under these ages.
Automated Custom Offers We analyze your order frequency and menu preferences to generate tailored discounts, birthday rewards, and personalized culinary promotions.
Your Rights You may access, update, export, or request deletion of your account and personal data at any time.

2. Personal Information You Voluntarily Provide

2.1. Registration Details: In order to become a registered member of our rewards program (“Registered Member”), you are invited to submit a digital registration form. This form may request your full name, mobile telephone number, email address, postal address, and birth date (for birthday surprises). Mandatory fields are explicitly indicated.

2.2. Basic Functionalities: You may choose not to share your personal information. If you do not fill in mandatory registration fields, you can still access basic public functionalities of the Solution (such as viewing our Latin food menus, checking restaurant hours, and locating store addresses), but you will not accumulate reward points or receive personalized discounts.

2.3. Social Network Sign-In: If you register or log in using social network accounts (e.g., Apple, Google, Facebook), we receive basic public profile information (such as your name and verified email address). We never access your social network passwords.

2.4. In-Store Identification: To earn or redeem rewards points, you may identify yourself at checkout (in-restaurant, drive-thru, or online ordering) using your phone number, member QR code, or mobile app check-in.

3. Information Collected from All End Users

Regardless of whether you register an account, our servers and mobile platform automatically record certain technical information:

  • Device & Technical Identifiers: Mobile advertising IDs (IDFA for iOS, AAID for Android, UUIDs), IP address, device type, network carrier, browser version, and operating system.
  • App & Web Navigation: Pages visited, screens viewed, buttons tapped, promotional banners engaged, and push notifications received.

4. Other Information Collected from Registered Members

If you participate in our loyalty program, we collect and store:

  • Engagement with SMS text messages, push alerts, and member emails.
  • Activity within member features, including rewards balances, scratch cards, punch cards, digital coupons, and gift card balances.
  • Order transaction details, including purchase date, time, restaurant location, payment method type, total amount spent, and items ordered.

5. Collection of Your Location

5.1. Location-Based Services: With your permission, we use your device’s GPS location to recommend the nearest PANNA restaurant (e.g., Miami, Doral, Orlando, Weston), provide accurate delivery estimates, and confirm pickup arrival.

5.2. Managing Location Settings: You can enable or disable location sharing at any time through your mobile device settings. Disabling location services may impact location-dependent features.

5.3. Proximity Beacons & Wi-Fi: Where installed at PANNA dining locations, Bluetooth low-energy beacons or Wi-Fi portals may recognize your proximity to deliver localized check-in prompts and special menu offers.

6. Additional Information & Third-Party Integrations

Our Solution integrates with point-of-sale (POS) systems, catering platforms, online food delivery partners, and payment processors. These partners securely share transaction confirmation details with us so we can credit your loyalty points properly and fulfill your dining orders.

7. Processing of Sensitive Information

PANNA does not require or intentionally collect sensitive personal data (such as social security numbers, racial or ethnic origin, biometric identifiers, or medical data). Please do not submit sensitive personal information through our online forms.

8. Children’s Privacy

The Solution is designed for general commercial and adult dining audiences. We do not knowingly collect personal information from children under 13 years of age (or under 16 where required by law). If we become aware that a child has submitted personal details, we will immediately delete the associated account and data.

9. Use of Collected Information

We process your personal information for lawful and legitimate commercial purposes:

  • To manage your loyalty account, calculate rewards, issue discounts, and process food and catering orders.
  • To send transaction receipts, order updates, and administrative announcements.
  • To deliver promotional SMS text alerts, app push notifications, and email newsletters (only when you have opted in).
  • To enhance our Latin food menus, mobile app speed, and restaurant dining experience.
  • To protect our restaurants and digital systems against fraudulent orders, unauthorized card charges, and security risks.
  • To comply with legal, tax, accounting, and consumer protection laws.

10. Sharing and Disclosing Information

We share information only under strict operational conditions:

  • Trusted Service Providers: Vetted third-party contractors providing mobile app hosting, point-of-sale integration, loyalty rewards infrastructure, SMS routing, and payment processing. These vendors may only process data according to our instructions.
  • PANNA Group Affiliates: Affiliated operating entities within PANNA Food Group (including restaurant branches and distribution units) to fulfill customer orders.
  • Legal & Compliance Obligations: In response to valid legal requests, subpoenas, or to prevent fraudulent or illegal activities.
  • Corporate Transfers: In the event of a merger, acquisition, or sale of restaurant assets, customer loyalty records may be transferred as part of the business assets.

11. Strict Policy on SMS Opt-In Data

We will not sell, rent, or share your SMS opt-in data or phone number with third parties or affiliates for their own marketing purposes. All text messaging opt-in data is kept strictly confidential and used solely by PANNA to send you the communications you have consented to receive.

12. Automated Decision-Making & Personalized Offers

Our loyalty platform analyzes your order history, frequency of store visits, and preferred menu selections to generate customized rewards, birthday treats, and personalized culinary recommendations tailored to your dining habits.

13. Third-Party Links & Payment Processors

Payment information entered during checkout is processed directly by PCI-DSS compliant payment gateways (e.g., Stripe, Toast, Apple Pay, Google Pay). PANNA does not store raw credit card numbers on its servers.

14. Data Retention and Account Deletion

We retain your personal data for as long as your loyalty account remains active or as needed to resolve billing disputes and fulfill legal recordkeeping duties. If you uninstall our mobile application, your account remains active in our database. To permanently delete your account and personal records, you can submit a deletion request through the app settings or by contacting us.

15. Your Privacy Rights & Choices

Under applicable state privacy laws (including Florida and California laws), you have the right to:

  • Access & Portability: Request a copy of the personal data we maintain about you.
  • Correction: Update or correct inaccurate account details.
  • Deletion: Request the deletion of your account and personal information. Note: Deleting your account will forfeit any unredeemed rewards points or coupons.
  • Opt-Out of Communications: Reply STOP to any SMS message to cancel text alerts, or click “unsubscribe” in our marketing emails.
  • Non-Discrimination: We will never deny services or charge differing rates for exercising your privacy rights.

16. Changes to This Policy

We may amend this Policy periodically to reflect changes in our loyalty rewards program, restaurant technologies, or legal standards. Substantial changes will be posted through the Solution or via email notification. Your continued use of the Solution constitutes acceptance of the revised Policy.

17. Contact Us

If you have any questions, wish to exercise your privacy rights, or need assistance regarding your rewards account or catering orders, please contact our team:

PANNA New Latino Food (PANNA Food Group)
Corporate Office: 1130 NW 159th Dr, Miami, FL 33169, USA
Phone: (305) 977-2662 / (954) 707-6752
Email: info@mypanna.com
Website: https://mypanna.com